Vol 10 No. 2 Summer 2005 of JIBC is out now:
Read on for abstracts....
BELGIUM: EEMA: Focus on Technical and Legal Issues of e-Business in the European Union
(By Edwin Jacobs)
EEMA is Europe's leading independent association for e-Business and promotes collaboration concerning all technical (ICT), legal and business aspects of e-business. EEMA puts the emphasis on today's practical issues. In this respect, EEMA's Legal Interest Group, headed by Prof. Jos Dumortier, focuses on all legal aspects of e-business, i.e. electronic signature, e-invoice, identity management, security legislation (e.g. Sarbanes Oxley in the EU), privacy, etc. On November 22nd and 23 rd this year EEMA will organise a two-day seminar about electronic invoicing and electronic archiving in Brussels.
CHINA: Current Development Situation of e-Commerce in China
The Chinese government puts a great deal of emphasis on E-Commerce work extremely. Generally speaking, the China E-Commerce market contains huge commercial opportunity, the development prospect of which is extremely broad. The relevant organizations are complying with and guiding commercial transformation tendency, absorbing latest international achievement of technical platform, payment system, creditability system, platform construction and safety guarantee system in E-Commerce, further optimizing the external environment, and speeding up development and innovating application complying with national features.
USA: B2B Marketers Integrate Precision Search to Boost Profitability and Increase Satisfaction Across the e-Commerce Value Chain
(By Larry R. Harris)
This article will describe the central role that site search and navigation plays in B2B eCommerce, as well as the defining characteristics of a successful search implementation from both a technical and marketing perspective. This article will also outline how integrating precision search into an existing eCommerce infrastructure can result in higher productivity, streamlined processes, increased conversion rates, greater commercial buyer and partner satisfaction, and higher profits per transaction.
BELGIUM: Security as a Legal Obligation: About EU Legislation Related to Security and Sarbanes Oxley in the European Union
(By Edwin Jacobs)
Since the Sarbanes-Oxley Act there is a worldwide focus on security issues in general. This new focus seems to emphasize that security is a new kind of legal obligation. However, security is already a legal obligation for all EU companies since the early nineties. On top of that, in electronic banking there is a whole range of legal obligations in some way related to security, that were already (and remain) applicable, notwithstanding a possible application of the Sarbanes-Oxley Act on some EU companies. The criterion of what can be 'reasonably expected' as 'bonus pater familias' from service providers, but equally also from their customers, becomes increasingly important.
BELGIUM: The Law on Electronic Medical Prescription
(By Francois de Clippele)
Health care is one of the most important economic and business areas. The European Union has therefore worked out an e-health care strategy to achieving stronger growth and increased effectiveness of services. The application of information and communications technologies (ICT) that affect the health care sector is developing fast in Europe. In this respect various countries have launched pilot projects in order to modernize their medical prescription practices. A model of the electronic medical prescription must respect patient's rights and can only be deployed in a system of security in order to protect the confidentiality.
CANADA: Trust and Confidence and the Digital Economy: Issues and Challenges
(By Prabir K. Neogi and Arthur J. Cordell)
Globalization and technological change continue to profoundly affect economic growth and wealth creation. Information and Communications Technologies (ICTs) have been a key enabler and driver of globalization, which is likely to continue as trade and investment barriers continue to fall and communications become ever cheaper, easier and more functional. Every economy requires a physical, institutional and legal infrastructure, as well as understandable and enforceable marketplace rules, in order to function smoothly. In this paper the authors maintain that such an infrastructure must be developed for the new digital economy and society, one that provides trust and confidence for all those who operate in or are affected by it.
INDIA: Technical and Entrepreneurial Research Information System: An Applied e-Model for Sustainable Entrepreneurship Development
(By Dhrupad Mathur)
This article stresses on the need for an e-application like Technical and Entrepreneurial Research Information System (TERIS), which enables interaction among academia, industry and various agencies related to researchers for sustainable entrepreneurship development. The functional details of the model are also discussed. This article is based on inputs with reference to the state of Rajasthan. However, the model can very well be replicated elsewhere.
INDIA: A Framework for Evaluating e-Business Models and Productivity Analysis for Banking Sector in India
(BY N.V.M. Rao, Prakash Singh ans Neeru Maheshwari)
This study is an effort to draw together some of the e-Business models and real-life experiments that has been circling around the e-business models. To study the sweeping changes brought about by e-initiative measures in the banking sector some banks were chosen, from public sector like SBI, BOB etc and from private sector like ICICI, HDFC etc.
MALAYSIA: Do Foreign Banks Lead in Internet Banking Services
(By Boon Han Yeap and Kooi Guan Cheah)
Internet banking has been increasingly used as a delivery channel in retail consumer banking. As far as the provision of internet banking services in developing countries is concerned, foreign banks definitely enjoy distinct advantages over domestic banks due to their experiences in other, more advanced financial markets. This paper reports a study that examined the levels of retail internet banking services provided by foreign and domestic commercial banks in Malaysia over a period of two years. The study found that while foreign banks are marginally more sophisticated at information provision level, domestic banks offer a significantly higher level of transactional facilities in both years.
MALYASIA: Marketing Mix: A Review of "P"
(By Chai Lee Goi)
There has been a lot of debate in identifying the list of marketing mix elements. The traditional marketing mix by McCarthy (1964) has regrouped Borden's (1965) 12 elements and has comprised to four elements of product, price, promotion and place. A number of researchers have additionally suggested adding people, process and physical evidence decisions (Booms and Bitner, 1981; Fifield and Gilligan, 1996). The other suggested Ps are personnel, physical assets and procedures (Lovelock, 1996; Goldsmith, 1999); personalization (Goldsmith, 1999); publications (Melewar and Saunders, 2000); partnerships (Reppel, 2003); premium price, preference of company or product, portion of overall customer budget and permanence of overall relationship longevity (Arussy, 2005); and 2P+2C+3S formula (Otlacan, 2005), therefore personalisation, privacy, customer Service, community, site, security and sales promotion.
QATAR: E-Banking Service Quality: Gaps in the Qatari Banking Industry
(By Norizan M. Kassim)
Financial liberalization and technology revolution have allowed the developments of new and more efficient delivery and processing channels as well as more innovative products and services in banking industry. Banking institutions are facing competition not only from each other but also from non-bank financial intermediaries as well as from alternative sources of financing, such as the capital markets. Another strategic challenge facing banking institutions today is the growing and changing needs and expectations of consumers in tandem with increased education levels and growing wealth. Consumers are becoming increasingly discerning and have become more involved in their financial decisions. For this reason, they are demanding a broader range of products and services at more competitive prices through more efficient and convenient channels. This study investigates the discrepancy between customer's expectation and perception towards the e-banking services.
USA/SINGAPORE: A Case Study of electronic Bill Presentment and Payment (EBPP) Integration Using the CON Mediation Technology
(By Sajindra Jayasena and Stephane Bressan)
By its very nature, financial information, like the money that it represents, changes hands. Therefore the interoperation of financial information systems is the cornerstone of the financial services they support. In this paper we illustrate the nature of the problem in the Electronic Bill Presentment and Payment industry. In particular, we describe and analyze the difficulty of the integration of services using four different formats: IFX, OFX and SWIFT standards, and an example proprietary format. We then propose an improved way to accomplish this integration using the Context Interchange (COIN) framework.
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